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Post-Workshop materials for SSPA Reengineering class attendees.
Thank you for attending our SSPA workshop on Reengineering. As promised, we are providing more information for those of you interested.
8 Article Series on Reengineering Customer Support
Full-Sized Version of Workshop Power Point Slides
Are your Reengineering Changes Working?
Staffing Challenges
Skill-Based Routing
Reengineering Case Study
Why do an Annual Assessment?
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