|
Reengineering Customer Support
|
 |
| Reengineering-Part 1-Eight Key Indicators |
|
What is reengineering? Will your organization benefit from it?
|
|
| Reengineering-Part 2-Start Assessment |
|
How to perform a thorough operational assessment.
|
|
| Reengineering-Part 3-Finish Assessment |
|
Final stages of a thorough operational assessment.
|
|
| Reengineering-Part 4-The Team Approach |
|
Using the 'Collaborative Team Approach' to launch reengineering projects.
|
|
| Reengineering-Part 5-Data Collection and Analysis |
|
The data collection and analysis process.
|
|
| Reengineering-Part 6-DesigningNewModel |
|
How to design a new process model for your organization.
|
|
| Reengineering-Part 7-Implementing |
|
7 different categories of implementation issues to be addressed in implementing a new process model.
|
|
| Reengineering-Part 8-FineTuning |
|
How to 'fine-tune' your new model after you have 'gone live' with it.
|
|
| The "Future State" of Customer Support |
|
The steps an organization needs to take before it can create a 'roadmap' to it's desired 'future state'.
|
|
| Selecting a Project Leader |
|
Tips on selecting an internal project leader for a reengineering project.
|
|
|