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| Timberline Software |
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Reengineering took Timberline customer service from mediocre to award-winning in 9 months; rethinking the center's work processes was key.
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| Encoda Systems |
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A "hot" midsize company reengineers by combining 10 support groups into a single, cohesive operation.
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| STS Systems |
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One company invests in process reengineering before a systems overhaul-and sees dramatic results.
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| Elite Information Systems |
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A small company makes a sizeable investment in reengineering-and sees BIG results.
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| Solomon Software |
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The combination of outsourcing and technology was at the core of Solomon's successful reengineering.
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